Last updated: September 3, 2025
Mohalla operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Mohalla is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies, relates to, or can reasonably be linked to you or another person. Personal information does not include data that has been anonymized or de-identified so that it cannot reasonably be linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
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Contact details including your name, billing address, shipping address, phone number, and email address.
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Financial information including credit card, debit card, and financial account numbers, payment card details, payment confirmation, and transaction information.
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Account information including your username, password, security questions, preferences, and settings.
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Transaction information including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
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Communications with us including details you share when contacting customer support or otherwise interacting with us.
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Device information including details about your device, browser, or network connection, IP address, and unique identifiers.
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Usage information including details about how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you when you create an account, use the Services, communicate with us, or otherwise provide personal information.
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Automatically through the Services, including via cookies and similar technologies.
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From our service providers when they collect or process data on our behalf.
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From partners or other third parties.
How We Use Your Personal Information
Depending on your interaction with us and the Services, we may use personal information for the following purposes:
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Provide, tailor, and improve the Services. To process payments, fulfill orders, manage your account, facilitate returns and exchanges, arrange shipping, enable reviews, and create a customized shopping experience.
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Marketing and advertising. To send you marketing communications (via email, SMS, or postal mail), and show you relevant ads, including personalized recommendations.
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Security and fraud prevention. To authenticate accounts, secure transactions, detect and prevent fraud, illegal activity, or misuse of the Services.
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Communicating with you. To respond to inquiries, provide customer support, and maintain our business relationship.
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Legal reasons. To comply with laws, respond to legal processes, investigate potential violations, or enforce our terms and policies.
How We Disclose Personal Information
We may disclose your personal information under the following circumstances:
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With Shopify, vendors, and third-party service providers (e.g., IT, payment processors, data analytics, customer support, cloud storage, fulfillment, and shipping).
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With business and marketing partners for promotional and advertising purposes.
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When you consent or direct us to share information (e.g., social media integrations, shipping services).
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With our affiliates or within our corporate group.
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In connection with a business transaction (e.g., merger, acquisition, or bankruptcy) or to comply with legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information related to your access and use of the Services. Information you submit may be transmitted to Shopify and other third parties located outside your country of residence. Shopify may also use personal information from your interactions with our store and other merchants to provide enhanced features.
In such cases, Shopify is responsible for processing your personal information. To learn more, visit the Shopify Consumer Privacy Policy. Depending on your location, you may exercise privacy rights via the Shopify Privacy Portal.
Third-Party Websites and Links
Our Services may contain links to third-party websites or platforms. We are not responsible for their privacy or security practices. Please review their policies before sharing information.
Children’s Data
The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from such individuals. If you are a parent or guardian and believe your child has provided information, please contact us to request deletion.
Security and Retention of Information
While we take measures to protect your personal information, no system is completely secure. Please avoid using unsecure channels to send sensitive data.
We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce policies.
Your Rights and Choices
Depending on your location, you may have rights such as:
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Access / Know – request access to personal information we hold about you.
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Delete – request deletion of your personal information.
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Correct – request correction of inaccurate information.
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Portability – request a copy of your data or transfer to a third party.
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Manage communication preferences – opt out of promotional emails via the unsubscribe link.
You can exercise these rights via the Services or by contacting us.
Complaints
If you have concerns about how we process your personal information, please contact us. Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside your country. For transfers from the EEA or UK, we rely on approved mechanisms such as the European Commission’s Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the “Last updated” date revised accordingly.
Contact
If you have questions or wish to exercise your privacy rights, please contact us:
📧 Email: support@mohalla.co.in
📍 Address: A-12, New Shahganj, Saket Colony, LIG, Agra, UP 282010
